Poor service

I have some questions regarding the payment of my arrears account with Vodacom. Although I know I was in the wrong and was in arrears with my account I know it was me responability to rectify the situation as I did so on 2 March 2018. I made calls to Vadacom from within the bank. I requested my reference number to be able to make the payment. I had to call 3 times to get the correct refference. The last time I ask their consultant how long I will have to wait for my services to be reinstated. She said it will take 24 hours to be reactivated. On the 3rd of March I phoned again and spoke to a consultant who referred me to the credit department. I spoke to another consultant in the credit department and required as to when my services will be reinstated. She told me the services will be working within 2 hours. On the 4th of March I phoned again speaking to yet another consultant as no services was activated. He said my services will only be active again in 2 days time. Today is now the 5th of March and no services is activated. So now I have spoken to 3 different consultants who gave me 3 different responces. I have had a long standing account with vodacom and this was the first time I encountered problems with my account and I fully understand my responsibilities but the manner in wich this was now delt with I seriously reconsider my loyalty to Vodacom