1 reviews | Active since Apr 2016
Poor service
I app**** for an upgrade in Oct. 2017. I was told the device was out of stock and should wait for 3-4 weeks and for that reason I cancelled the upgrade. In Dec. 2017 the device was delivered at my work, and unfortunately a college sign for it. Early Jan. 2018 the device was send back and since then I called 4 times (each with separate reference numbers) to cancel the upgrade. The problem being I am being billed for the upgrade and no one at Vodacom is capable to cancel it. It is totally unacceptable & poor service from Vodacom. No one is willing to help me.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
Thank you for taking my call and for allowing me to resolve this matter for you.
We once again apologised for any inconvenience caused.
Regards
Moddy
Best regards,
Good day
Thank you for taking my call and for allowing me to resolve this matter for you.
We once again apologised for any inconvenience caused.
Regards
Moddy
Best regards,