Poor service
Did a sim swap on Wednesday the 7th, spoke to 3 different call center agents between the 7th and the 8th and was told different stories. Cut the story short my SIM card is not active and no one is willing to give me answers as to why. Spoke to a lady that said her name was Tumi Faith and she refused to allow me to speak to her superior in order to get answers. The unconviniece and the time wasting with this back and forth is really not appreciated. I called with ********** 436 requesting assistance with ********** 058.
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Replies (2)
Vodacom's replyOfficial
08 Feb 2018, 10:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Feb 2018, 10:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Feb 2018, 11:26Good Day
Kindly note that your enquiry has now been completed.
Regards
Dc
Best regards,
Vodacom's reply08 Feb 2018, 11:26
Official
Good Day
Kindly note that your enquiry has now been completed.
Regards
Dc
Best regards,