Poor Service

I received my new sony experia m4 from vodacom tygervalley repairs centre two weeks ago. they had to done repairs on my speaker which i didnt damage. i notice that my front camera is not working, i phone tygervalley and spoke to marisca who told me that she was informed by cobus the manager that there is no loan unit available and that i must send my cell to them again to find out what the problem is, or that i must speak to vodacom customer care and even provide me with a number. i personally think he is a bad manager because he is only good to give instructions he never spoke to me himself as i want to and therefore not competant enough to serve clients well and on top of everything he is passing the bucket to vodacom customer care. surely this is my last contract with vodacom.