Poor service

I received a free phone, sim and contract together with my upgrade. I tried using the extra sim but did not work so called Vodacom - was pushed around from one department to the other - also went to the nearest Vodashop several times. The issue is still not resolved - everybody i speak to can't or won't help and pushes me to the next person and department - been going on for 10 days now. The matter was "escalated" on the 09th but it is now the 17th and still not resolved - that escalator is clearly wonky!!! I was given a faulty or non-activated sim but Vodacom cannot or will not sort out the issue. I am currently waiting on manager/supervisor Sameera from Online department to get back to me...........here's holding thumbs!!!