Poor Service

I have been a loyal Vodacom customer all my life, but was treated by Vodacom Kolonade as something that the cat dragged in!! I wanted to upgrade my Tablet and cellphone at the same time but I was told that it wasn't possible even though I have been upgrading my tablet and my phone at the same time for years. When I asked for an explanation as was treated as if I was an idiot and that is just the way it is.

When I asked for assistance from the Sales Representative she treated me as if she was doing me a favor in assisting me... is this not her job?? She then told me if I am not happy I can talk to the manager, which I then asked to do. The Manager had the same bad attitude and was very rude towards me, the Managers name is Joyce. I wanted a new tablet on the contract that I have, but I was told I am not allowed to.... even though I pay a certain amount per month for my tablet and then an extra amount for my data.... so why can I not get what I want on the contract that I want?? With no assistance I had to leave the store!!

I am extremely disappointed in the service and attitude of the Vodacom Kolonade store!! I am considering changing service providers purely for this reason, I will rather pay a bit more but get treated with respect and dignity!!

Now my phone has still not been sorted out!! I went to another branch, which I had to order a phone because they did not have it in stock.... now I am still waiting for feedback from the store to know if my phone arrived or not....

Vodacom's service has really gone down the ****per the last few years....

What will be done about this??