Poor service

On the 10th of October 2017, I handed my phone in at Vodacom in Mall@Mfula, Piet Retief, to get a cracked screen fixed. They assured me I will have my phone back within 3 to 4 weeks.

After a month, I went to check on the progress - just to find out that the previous manager forgot to send it in. The new manager send it in about a week before I went to check on the progress. I tried to remain calm, because nobody is excempt from human error, and i finally recieved my phone back on the 27th of November.

But as I switched the phone on, I immediately noticed the colour display of the phone is not right. So I took the phone back on the 28th of November.

On the 21st of December, the lady from the Vodacom shop phoned me to say my phone is ready for collection. I was delighted since I would have my own phone back for Christmas!!! But my happiness was shortlived, because 10 minutes later I recieved another call to say they got mixed up with two phones - mine will only be ready in the next week: the week between Christmas and new years.

On Friday, the 29th of December, I phoned the Vodacom in Witbank (Where the phone was sent to for repairs) to find out where we are with the process. They told me they were still waiting for the right part.

And here we are now today: its been 3 months since I first handed my phone in, and no one can give me an exact date of when I can expect my (quite expensive vodacom contract) phone back. I am unable to reach the Witbank Vodacom Shop where my phone is supposedly.