poor service

I did my upgrade telephonically on Tuesday and I was promised that it will be delivered on Wednesday, I told them that I probably won't be available because I work shifts and if I'm not then my husband will sign on my behalf, then the first *********** agent said its ok, they also told me what the delivery company would require from me(which is) my I'd copy, my husband's I'd copy, proof of address and a letter stating that I give my husband permission to sign on my behalf. The courier company came on Wednesday and they didn't want to leave the phone because I was not available, I called vodacom and I told them what happened and I was told they'll make sure that this incident doesn't happen again. On Thursday I was off and it was a no show, today my husband called me and told me that the courier driver called him and said he won't deliver the phone if I'm not available, then I called vodacom again and they said they spoke to the courier company, promised to deliver the phone today by end of business day, but still they didn't. I'm so dissapointed and furious, worst of all the courier driver was so rude when I spoke to him stating that he doesn't work for vodacom. He works for RAM.