POOR SERVICE

Good day

I AM EXTREMELY DISSPOINTED IN VODACOM and SUMSUNG

I was at your Vodacom shop in the highveld mall witbank 07 October 2017.

I asked a technician to look at my phone as it was off. The technician didn't even TRY look.. He simply advised to book it in. A LG technician then advised The Consultant To try push all the buttons to switch it on...It did come on. But froze. (My problem is that he didn't even TRY and assist)

The phoned dropped about 4 months ago and the screen was slightly cracked...but other than a slightly cracked screen there was NO problems. On 07 October 2017 if froze about 6 times and i restarted it and then it didn't switch on again

I then Went To Book In My Phone As Advised. There was a broken phone there. I asked what happened. The client broke it cause he didn't want to pay R 3000 repairs on the phone. Your consultant said she cant understand if the phone is worth R11 000 what the problem is. So i asked- but what would SHE do if it was her... she said she would BUDGET.. who budgets for a broken phone that we pay 1000'S for??

I also said to her - MAYBE YOU SHOULD PUT YOURSELF in the clients shoes- but yourself on the other side of the counter- cause ALL the consultants speak to you as if they reading out a TEXT book! PUT YOURSELF IN THE CLIENTS POSITION. Its easy to just say pay.... but what if it was YOU on the other side of the counter.

The phone is booked in. I then advised the consultant that i WILL NOT be accepting a refurbished phone. My phone is not even a year old and i will not be accepting it- due to a number of problems i had previously with refurbished phones IN THE PAST.

All i was told - it must break 3 times before it gets replaced! I DO NOT ACCEPT THIS! ESPECIALLY WHEN YOU KNOW THAT THERE ARE THESE PROBLEMS WITH THE PHONES AND I HEAR THAT THESE PHONES WILL SOON BE DISCONTINUED.

I asked if i can pay extra for phone to be assessed quicker as i need my phone( for my work, wattasapp, camera and gps). I was told No and it will only be looked at on Monday as its Friday. (CHARMAIN ADVISED THAT THEY CAN ACCESS AT THE STORE)

I also kept being told the screen will be replaced free- THE SCREEN IS NOT MY PROBLEM AND IS FREE, THAT I KNOW

Vodacom says its Samsungs problem- not theirs. SO I ASKED FOR SAMSUNGS DETAILS (IF VODACOM DECIDES TO SELL SAMSUNGS UNITS- ITS VODACOMS PROBLEM TO RESOLVE- CANNOT KEEP BLAMING SAMSUNG)

I then asked to speak to the manager. To ALSO tell her that i will not accept a refurbished phone.

youe witbak technical manager came out and i could see see DIDN'T NOT WANT TO DEAL WITH ME, we have had problems before( with the refurbished phone issues with blackberry). THAT WAS NUMBER OF YEARS AGO AND HAD NOTHING TO DO WITH THIS COMPLAINT!

She told me that i signed a contract accepting the 3 breaks before a replacement- i asked her for that contract- she went to the back and sent someone else out to me to get my details. I told them that she can come and asks me herself if she needs information(I'm sure that it would have been easy to pick it up - as i just booked it in) She came out with a ATTITUDE AND SHOUTED INFRONT OF STAFF AND CLIENTS - THAT SHE REFUSES TO WORK WITH ' THIS CLIENT'. SHE said it to the samsung consultant that was giving me the area managers number- seeing as though its not vodacoms problem! I THEN ALSO SAID THAT I REFUSE TO WORK WITH HER( TO HER BACK AS SHE ALREADY WALKED AWAY)

BTW: she still has not sent that contract( she HAS ALL MY DETAILS ON THE SYSTEM SO THEIR IS NO EXCUSE)

I ALSO HAVE A BUSINESS, NO MATTER HOW MUCH A CLIENT MAKES YOUR BLOOD BOIL- YOU NEED TO DEAL WITH IT!!! SINCE WHEN IS THIS BEHAVIOUR ALLOWED??

I got in contact with charmain, sammy, mphumi through a number of channels

Charmain does not answer her phone after saying she will give me feed back Sammy also didn't not answer which resulted to me calling nelspruit to leaving a message for louisa van wk which was busy, mhleni that was acting in her place(haven't heard from them yet) then Werner (nelspruit) which said he would get back to me.

I got a sms to say i must call to accept or deine repairs- they Told me an amount close to R10 000. I obviously do not accept this! WOULD you ????

Sammy called me just after i spoke to Werner to tell me ( after i left 3 messages on the friday on his voicemail, he got back to me the Tuesday cause he was busy), that its from the fall( 4 months ago)

I cracked the mother board open then and it slowly broke!!! WHERE IS THIS POSSIBLE! MY PHONE IS NOT A EGG, IF I BROKE THE MOTHER BOARD, IT WOULD BREAK IMMEDIATELY.

ANOTHER CONSULTANT SAID IF THE SCREEN WAS NOT CRACKED IT WOULD HAVE BEEN FIXED UNDER WARRANTY( SO ITS ALL BEING BLAMED ON A CRACK- I CANNOT LEAVE MY PHONE WITH YOU FOR 2 WEEKS TO BE REPAIRED AS I RELY ON MY PHONE FOR WORK AND THERE WAS NO PROBLEMS!

How is this possible? Sammy said that he would find out and get back to me I HAVE STILL NOT HEARD FROM HIM!

Please note that i asked for my phone to be assesed quickly- as its a matter of uregency.. i was advised by Sammy on Monday that it was sent to MIDRAND---- by my request! WHEN DID I REQUEST THIS, ESPECIALLY IF I ASKED IF IT CAN BE done quicker

I was given a loan phone that is OLD and not even close to my Samsungs S7 functions.

I then refused this phone and had to wait almost 30 minutes for a BASIC vodacom phone. (cause they had to look for it) IS THIS ACCEPTABLE??? IT WAS GIVEN TO ME WITH NO CHARGER AND FLAT!

I need urgent assistance in this matter! its now almost 2 weeks now!

THIS WAS A EMAIL I SENT TWO WEEKS AGO- I HAVE SPOKEN TO CHARMAIN FROM SAMSUMG- DOES NOT GET BACK TO ME OR ANSWER MY CALLS A SAMMY FROM VODACOM IN WITBANK AREA- STILL HAS NOT GOT BACK TO ME AS HE SAID HE WOULD

CHARMAIN HAS SINCE TOLD SAMSUNG THAT I HAVE SAID I DROPPED MY PHONE A NUMBER OF TIMES- I WANT THAT RECORDING AS THAT IS NOT TRUE! IT FROZE A NUMBER OF TIMES BEFORE IT WENT OFF- WITH IN A MATTER OF 30 MINUTES!

NELSPRUIT I HAVE TRIED TO CONTACT AMELIA AND MLHENGI WITH NO LUCK. I HAVE SPOKEN TO A NATASHA AND A WERNER- STILL NO FEEDBACK

The reason for my phone being broken i was told , was that i dropped my phone and it slowly broke my harddrive.... HOW IS THIS POSSIBLE! IF YOU DROP A MECHANICAL DEVICE YOU BREAK IT- ITS NOT A EGG AND SLOWLY OPENS AND BREAKS A COMPONENT AS I WAS TOLD AND DON'T ACCEPT. MY PHONE DID FALL 4 MONTHS AGO AND HAD ABSOLUTELY NO PROBLEMS! CAUSE OF THAT CRACK- THIS IS WHAT IT IS BEING BLAMED ON!

PLEASE ADVISE URGENTLY AS I AM LOOSING BUSINESS- I CANNOT WORK WITH THIS LOAN PHONE THAT WAS PROVIDED THAT IS NOT EVEN CLOSE TO THE PHONE THAT I HAD!

Yolandi Venter **********