Poor Service

I went into the store to get my phone fixed and in the time we were in the store someone came in stole my phone and walked out. Vodacom won't take any responsibility and is not going to do anything about it. The phone was handed to the tech guy he left it on the counter and moved away, my husband moved over to them and now they say he was supposed to look after the phone, but it was handed to the tech guy so my husband was not botherd with the phone coz they must still fix it. The store has wifi and then they used my husband's phone as a wifi hotspot and walked away with his phone, that is why he went over to them because they left with his phone. There is no form of security at the shop and no one is monitoring the footage at the back. Vodacom wants customers and they want to cell phones and contracts but they don't want to take responsibilty when a phone gets ****** out of their shop. I had to go in to the shop in the first place because mu new S8+ had a faulty battery. And according to them they don't have insurace for when phones get ******. I would say that is a big risk! The vodacom shop in Secunda provides poor service and they want to put the blame on other people and have excusses for everything.