1 reviews | Active since Nov 2017
Poor service
16 Aug 17, I stopped data card R75 and ported my daughter cell to MTN R122. Was ported and is paying MTN now. Vodacom continues to deduct R75 and R122 end Aug, end Sept and now again end Oct. after numerous interaction with Vodacom call centre and Bossie( ********** 717mgr at Vredendal Vodacom) no joy.....no refunds to date and Vodacom still deducting every month!!!!!!every time they also say they will phone back...never happens....I contacted them probably 8 times already!! PATHETIC SERVICE....WILL NEVER DO BUSINESS WITH THEM AGAIN---SO SORRY THAT I DID I 30GB deal with them with wifi router in Oct!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Mr Johan Human
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
K H
Vodacom Escalation Support Team
Best regards,
Dear Mr Johan Human
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
K H
Vodacom Escalation Support Team
Best regards,