POOR SERVICE

In 2013 I took a cell phone contract from Vodacom, the package includes 2 cell phones, R99 air time monthly for each phone for R178 per month. The phones were delivered on 18th February 2013 they managed to activate 1 simcard and failed to activated the 2nd simcard, I got angry I used 1 simcard for only 1 month, I started communicating with the above people regarding my problem, it was through emails. In August 2013 I requested to cancel the contract because they failed to resolve my problem AGAIN they took me pillar to post they didn't give me the straight answer, on 16th August 2013 I forwarded (with email) Moenier de Vries my office number to arrange the payment for my contract cancellation he never came back to me,( I still have a chain of those emails). The reason I complaint on time I was avoiding penalties now its worse they handed me over to Munnik Basson DaGama Inc. and I am black listed. Vodacom failed to resolve my query now I have to pay close to R5000 and the bad part is that I avoided this because I don't have money. Kindly ask Vodacom why they didn't resolve my query I even asked them to pay the 2 phones (1500) not their service as they didn't give me any service.