Poor service

I went to the vodashop to cancel my daughter’s cell phone contract. They told me I must call 082111. I contacted them with my request. They cancelled my husband’s contract instead of my daughter contract. They changed his cell number to prepaid. He use the number to run a business. I phone the vodashop to help me with the problem. I was been told they took the service from them because it is to easy. I must phone 082111 again. When phoning them I was told that it will take 7 to 14 days to correct their fault and that we must use prepaid in the meantime. I never mentioned my husbands number. It seems that is to difficult for vodacom at the 082111 number to help with such a request.