Poor service

Hello peter

Recently I'm experiencing a bad services from Vodacom on my ********** line ,I have Subscribed for a service at Vodacom for recharging R115.00 in seven days and qualifying for 150 minutes ,automatically once one reached that amount Vodacom send an notification SMS indicating that those minutes have been loaded.however I'm have been purchasing airtime and forfeit my minutes due to failure of Vodacom to notify me that those minutes have been loaded. I tried to call their customer services and I was told that I cant be assisted.

For me this amount to dishonest,de*****ing and not being fair to customers because we cant predict as customers that now I have received minutes without be notified.

I have been with Vodacom for the past 13 years it is unbecoming pop corning type of services which need to be addressed vigorously.

Regards henry