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Rozelle L

1 reviews | Active since Sept 2017

15 Sept 2017, 13:23

Poor Service

Well I emailed you guys over 50 times during the past 3 weeks about a voice call I receive ( that i need to pay Vodacom R453 outstanding amount for my contract that has not been paid for August.) So let me tell you a story, due to poor service I received two years ago my contract expired in October 2016. Since November 2017 I am an MTN client.

Could you please just stop phoning me and get someone capable to update your system so that you can stop harassing me with voice calls.

I receive 8 voice calls per day. If I hold on the line for 10min to speak to a consultant and tell the story they say it's no problem we will sort it out. Well, let me tell you Vodacom. 16 workers from Vodacom tried sorting this out and I have just received a call yet again.

Due to your lack of professionality and poor service you leave me no choice but to post this on social media. I think potential clients should be aware of your unprofessional and poor service.

Please sort out this problem. For every voice call i receive, i will be posting this message for all to see.

Pleasure not doing business with you Rozelle **********

0
Replies (3)
RL
Rozelle L's update15 Sept 2017, 13:26
Reviewer Update
Sorry I meant to say since November 2016 I am an MTN client
Vodacom
Vodacom's reply15 Sept 2017, 13:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

RL
Rozelle L's update15 Sept 2017, 14:06
Reviewer Update
This is not a phishing ****. Number that phones me is - ********** .. The voice call said the following- Urgent vodacom reminder. Your arreer amount has not been received. Kindly indicate your method of payment to bring your account up to date. Please log onto www.vodacom.co.za or www.vodacom.mobi or call ********** and follow the voice prompt to self help options alternatevly call ********** to speak to one of our agents........ Next one - To stay connected on the best network we require a payment of ----- please select a date that payment will be received. if your payment will be made on the 9th please type in 09.. this goes on for two minutes then i can finally press 0 to speak to a vodacom consultant. then it takes another two minutes for them to answer the phone. Then it takes 10 minutes for them to try and sort out the problem. Then the agent will phone me back in two hours time and say they tried everything.... Like I sayd i spoke to 16 different consultants..