1 reviews | Active since Jul 2019
Poor service
Greetings
To whom it may concern.
I saw a special on the 4th of June 2022 online by using the vodacom app.
It was for a iPhone 13 128 GB midnight @ R569 for 36 months.
I upgraded using the vodacom app as I’m a existing client.
When I got my device I found a new SIM card and was shocked on my was there a new SIM card.
I called vodacom immediately to enquirer and was told that the app didn’t upgrade I but opened a new line.
I was then told not to worry about it. The error was on Vodacom’s side they’ll collect the device and upgrade me with the same deal.
I was told to call again after the device has been collected.
I called and now I was told that prices have gone up and they won’t be able to offer the same deal.
I explained to the consultant that the fault was not on my side as I did the upgrade but the system opened a new line and I was told that this would be resolved.
I called again this morning and still can’t get any assistance.
Please kindly assist on a way forward as the only reason why I upgraded was because of the special
To whom it may concern.
I’m really disappointed with the unprofessional service provided by vodacom.
I’ve been taken from piller to post with no assistance. I got a call from customers care they then referred me to upgrades. Upgrades couldn’t assist as they said it was done online I should call online. Called online they couldn’t help they said that the special has ended and doesn’t appear anymore but they’ve escalated the matter and the manager will reopen the deal just to upgrade me and close it after they then said I should follow up with customer care. Called customer care they couldn’t see escalation notes and referred me to after sales. After sales said they don’t deal with sales and I should call online back.
I’m really irate with vodacom. I saw that Telkom and MTN has the same deal that you guys are taking time to assist me with.
I’ve got until the 25th to apply. If I don’t get assistance by the 22th then I’m definitely switching to the other parties.
Why are we advised to upgrade online while vodacom is aware that the vodacom system has a glitch of opening a new line instead of upgrading the consultant made it clear that vodacom is aware but we still advised to do so.
This is really disappointing
To whom it may concern.
I’m really disappointed with the unprofessional service provided by vodacom.
I’ve been taken from piller to post with no assistance. I got a call from customers care they then referred me to upgrades. Upgrades couldn’t assist as they said it was done online I should call online. Called online they couldn’t help they said that the special has ended and doesn’t appear anymore but they’ve escalated the matter and the manager will reopen the deal just to upgrade me and close it after they then said I should follow up with customer care. Called customer care they couldn’t see escalation notes and referred me to after sales. After sales said they don’t deal with sales and I should call online back.
I’m really irate with vodacom. I saw that Telkom and MTN has the same deal that you guys are taking time to assist me with.
I’ve got until the 25th to apply. If I don’t get assistance by the 22th then I’m definitely switching to the other parties.
Why are we advised to upgrade online while vodacom is aware that the vodacom system has a glitch of opening a new line instead of upgrading the consultant made it clear that vodacom is aware but we still advised to do so.
This is really disappointing