LO
LUZET O

1 reviews | Active since Mar 2011

08 Mar 2023, 09:18

POOR SERVICE

good day i have been trying to sort this out now since 28/02/2023 i received statement dd 03/03/2023 for acc I*** pls note my Statement for 28/02/2023 showed a balance due of r1558.70, i returned that debitorder and pd cash r1048.66 (as i refuse to pay the data ****le and insurances that has been cancelled before....*** cancelled data ****le 6 times already***; ***; *** insurance cancelled) so on 06/02/2023 i was billed r330 again on data ****lewhich was cancelled - i refuse to pay that on 04/03/2023 i was billed 100.88 - what is that for - there is no description? pls note my monthend debitorder will be cancelled again and i will make a cash payment again of r1041.35 i will sent the debit order back on monthly basis till this is resumed. this is the worst service i have received from any institute and believe me i will not recommend anybody to deal with vodacom. pls feel free to contact my wife regarding this issue on *** (Luzet) ref nr given by vodacom ***

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Replies (1)
Vodacom
Vodacom's reply08 Mar 2023, 10:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team