Poor Service

I have been carrying a cell phone since they first came on the market back in the early nineties, and I have never experienced the poor service as I now do with Vodacom.<br> My new phone was in for its 3rd repair and on fetching it last week, I was told by a staff member who was too busy on his personal cell phone to help me that I was rude and that he can take his time, when I asked if he was now done with his own phone. Then I asked for Eugene, the manager , and he came to assist me. I was yet again surprised that he could not link me to the internet because he said the store had no Wi-Fi..huh? My name was spelt wrong and now I look at another name when I use other apps. My phone had not even been charged on collection, a courtesy surely they can extend.<br> I ended up with a phone who had a load of stuff loaded onto it I do not recognise and I am not sure if I got back my own phone or a used-refurbished one. However, my phone do not ring immediately when I get called, it starts ringing after the 4th ring from another phone. I am sick to death of Vodacom and wish I could cancel my contract so that my nightmare can end.