poor service

Good day. I was at kollonade vodacom 8.55am and the staff was eating on the desk 4 where they have to serve customer in plain sight of us. When we entered the desk 4 where they were eating dineo said I am busy with another customer. Who was the customer MR FISH AND CHIPS?? How can staff eat in plain sight of customers when there is a room at the back. And then tell you go to another consultant. And wynand from the other vodacom branch in kollande has a bad attitude as well because he did not know how my phone works and thus told me that the phone does not take 2 sims. Well as. You can see and from the sms vodacom send I am USING MY VODACOM SIM IN THAT PHONE. And to tell me after all these years my number is not a vodacom number so who am I paying then? And why does my phone say vodacom sa????