Poor service

On 19 December i bought 2 new pre paid sim cards. While in store the numbers were RICA'd on my wife's details. A form for each of the numbers were completed in order to have APN unrestriction activated. These documents were sent through to 155datasupport in order to process the request. I contacted the call centre as per procedure and Spoke to a Rene Malema who informed me that the APN's are unristricted by default. Tried using the cards and the network porta were still blocked. On Monday recieved an sms requesting documents to be resent to 155datasupport by Rashieda Jattiem. Jumped through this hoop and resent the documents. Still nothing. On Tuesday 22 December i contacted customer service center again. Spoke to a Dyllan Canterbury and a Sonday Nashnanoena who requested ne to send the documents again. Jumped through that hoop. Even received a confirmation email that documents were received. Contacted customer service again today 23 December to find out the status of the request. Quess what its still on awaiting documents to be recieved. Why is this simple request not being resolved? Numbers are *** and ***