poor service

I am still awaiting for the response from Vodacom regarding phone that has been booked off already for the 4th time with them. I need a permanent solution and not a quick fix. In 3 months time the phone will be out of warranty then what? yet Vodacom deduct without any problem and I am not even enjoying the new phone since I got it in April 2015.<br> <br> Very angry customer. Need urgent response. Customer service not on point as I do not get responses regarding my query.