Poor service

My wifi has been down since Friday.. I have yet to receive information regarding what the issue is. To top it off, it was recently installed 2 weeks ago and now this happens. Everytime I follow up they tell me to be patient and give the team time to investigate. It's been 4 days and I have not heard anything from them but just that I have to be patient. This is pathetic service. How would they feel if their internet was down for 4 days and no response from a telecommunications company.. Disgusting