JB
Juan B
1 reviews | Active since Jul 2021
26 Jul 2021, 08:29
Poor service
I have been a loyal customer with Vodacom for close to 20 years now - so much so that my account is on the 'old' system. I have been battling for over a week to get an upgrade done, and since last week Wednesday my calls are not even being returned now. Next thing will be is that the product I ordered will be out of stock, but I would probably just have to accept that that just comes with the poor service I have received up to now. I hate reverting to this sort of method to try and expedite matters, but I think having spoken to almost 10 call center agents, enough is enough now!
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Replies (2)
Vodacom's replyOfficial
26 Jul 2021, 09:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Jul 2021, 09:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JB
Juan B's updateReviewer Update
04 Aug 2021, 12:29Dear Vodacom
The saga I'm afraid continues as it is now day 9 after my complaint. I had a call from Randall last week promising get back to me on my issue - Randall, I'm still waiting for your call.
So on Saturday I went to the local store in Durbanville where Aghmat tried to assist me. He noted the upgrades and that they seem to to complete, but also didn't understand why I had not had any devices delivered. He said he would further this case on my behalf, or try and assist me. Just FYI, I resorted to this after I was 'blocked' from the call center due to the high call volumes into the Vodacom call center: Vodacom expecting ***** rather than poor service, as the underlying reason for people having to call then continuously.
Lisa then phoned me on Monday, apologised for the lack of feedback, but I could quickly work out that Lisa has also been let down by Vodacom. She has phoned me every day this week, and the story is the same. She's following up, but surprise surprise no one is coming back to her either. Her complaints falling in deaf ears as the only feedback I've been getting is that she is really trying by really relying on someone else in Vodacom (seemingly IT) to give her feedback.
I'm trying to remain calm, but today is day 16 of follow up for me. Stock levels of the device is holding for now, but I fear if it carries on much longer that may not be the case. Really disappointed with the service from Vodacom thus far. Lisa had corrected her behavior and is now calling me daily, hopefully the rest of Vodacom can try do the same.
I'm waiting to hear from you!
Regards
Juan
The saga I'm afraid continues as it is now day 9 after my complaint. I had a call from Randall last week promising get back to me on my issue - Randall, I'm still waiting for your call.
So on Saturday I went to the local store in Durbanville where Aghmat tried to assist me. He noted the upgrades and that they seem to to complete, but also didn't understand why I had not had any devices delivered. He said he would further this case on my behalf, or try and assist me. Just FYI, I resorted to this after I was 'blocked' from the call center due to the high call volumes into the Vodacom call center: Vodacom expecting ***** rather than poor service, as the underlying reason for people having to call then continuously.
Lisa then phoned me on Monday, apologised for the lack of feedback, but I could quickly work out that Lisa has also been let down by Vodacom. She has phoned me every day this week, and the story is the same. She's following up, but surprise surprise no one is coming back to her either. Her complaints falling in deaf ears as the only feedback I've been getting is that she is really trying by really relying on someone else in Vodacom (seemingly IT) to give her feedback.
I'm trying to remain calm, but today is day 16 of follow up for me. Stock levels of the device is holding for now, but I fear if it carries on much longer that may not be the case. Really disappointed with the service from Vodacom thus far. Lisa had corrected her behavior and is now calling me daily, hopefully the rest of Vodacom can try do the same.
I'm waiting to hear from you!
Regards
Juan
JB
Juan B's update04 Aug 2021, 12:29
Reviewer Update
Dear Vodacom
The saga I'm afraid continues as it is now day 9 after my complaint. I had a call from Randall last week promising get back to me on my issue - Randall, I'm still waiting for your call.
So on Saturday I went to the local store in Durbanville where Aghmat tried to assist me. He noted the upgrades and that they seem to to complete, but also didn't understand why I had not had any devices delivered. He said he would further this case on my behalf, or try and assist me. Just FYI, I resorted to this after I was 'blocked' from the call center due to the high call volumes into the Vodacom call center: Vodacom expecting ***** rather than poor service, as the underlying reason for people having to call then continuously.
Lisa then phoned me on Monday, apologised for the lack of feedback, but I could quickly work out that Lisa has also been let down by Vodacom. She has phoned me every day this week, and the story is the same. She's following up, but surprise surprise no one is coming back to her either. Her complaints falling in deaf ears as the only feedback I've been getting is that she is really trying by really relying on someone else in Vodacom (seemingly IT) to give her feedback.
I'm trying to remain calm, but today is day 16 of follow up for me. Stock levels of the device is holding for now, but I fear if it carries on much longer that may not be the case. Really disappointed with the service from Vodacom thus far. Lisa had corrected her behavior and is now calling me daily, hopefully the rest of Vodacom can try do the same.
I'm waiting to hear from you!
Regards
Juan
The saga I'm afraid continues as it is now day 9 after my complaint. I had a call from Randall last week promising get back to me on my issue - Randall, I'm still waiting for your call.
So on Saturday I went to the local store in Durbanville where Aghmat tried to assist me. He noted the upgrades and that they seem to to complete, but also didn't understand why I had not had any devices delivered. He said he would further this case on my behalf, or try and assist me. Just FYI, I resorted to this after I was 'blocked' from the call center due to the high call volumes into the Vodacom call center: Vodacom expecting ***** rather than poor service, as the underlying reason for people having to call then continuously.
Lisa then phoned me on Monday, apologised for the lack of feedback, but I could quickly work out that Lisa has also been let down by Vodacom. She has phoned me every day this week, and the story is the same. She's following up, but surprise surprise no one is coming back to her either. Her complaints falling in deaf ears as the only feedback I've been getting is that she is really trying by really relying on someone else in Vodacom (seemingly IT) to give her feedback.
I'm trying to remain calm, but today is day 16 of follow up for me. Stock levels of the device is holding for now, but I fear if it carries on much longer that may not be the case. Really disappointed with the service from Vodacom thus far. Lisa had corrected her behavior and is now calling me daily, hopefully the rest of Vodacom can try do the same.
I'm waiting to hear from you!
Regards
Juan