FJ
Fahim J

1 reviews | Active since May 2023

09 May 2023, 07:48

Poor Service

This has now gone on too long where Vodacom agents call me to sell me something and not getting what I was promised. I'm getting to the point now where I want to cancel all my services. I want the service that was changed on my account yesterday to be reversed. I was basically ****med to just pay more for the same service I had all along. If you guys are not willing to do this, then consider this my cancellation request.

0
Replies (2)
Vodacom
Vodacom's reply09 May 2023, 10:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
FJ
Fahim J's update09 May 2023, 13:15
Reviewer Update
Thank you for the speedy response. I appreciate it. Many thanks to the consultant Marlon Fortuin who assisted me and sorted out my query.