Poor service

Vodacom and Vumatel are not interested in refunding money back. I am waiting three months already for a refund from vodacom. When I app**** for fiber to be installed vodacom gave vumatel the wrong address but they were quick to insist I have to pay upfront for the installation.Vumatel refused to change the address and long stories was given to me. I called vumatel to cancel the order they advised that I should call the service provider which was vodacom. I called vodacom and submitted all relevant documents. Weeks went pass I didn't get any response. The cal center agent from vodacom gave me an email adress to resubmit all documents which I did. Then every time I followed up with the call center agent he refused to reply in my mails. I called vodacom again a new call center agent advised that nothing was submitted for refund I had to explain my whole situation from the start again and resubmit all relevant documents AGAIN. I called vumatel asking how far is the refund process they told me that they don't have an accounts department and don't deal with refunds. I mailed vodacom and told them what vumatel is saying and that vumatel is saying refunds must be done with vodacom as I paid vodacom the installation fee. The agent was responding on email requested receipts and everything again. It has been 2 weeks now that he doesn't respond to any of my mails. Note 2 vodacom agents ignoring me and not giving feedback. I sent a mail to the vodacom agent telling him that I have 3 big contracts with vodacom and I will start terminating those contracts and that I will report the issue on all social media. Up until today no one is intrested in giving me feedback. Every time I call vodacom I have to explain my situation from the start and then just to hear no refund is in progress. If this is how situation are handled then I don't know how many people are struggling to get refunds back. I have heard a lot of stories rabout vumatel and vodacom not refunding money back. So where is all this money going to? I have asked so many times that a manager or supervisor should contact me on *** so that we can resolve this matter. I JUST GET IGNORED. going forward I will take all my contract from vodacom and use another service provider. I have been using vodacom for over 15yrs already and in that period of time have struggled more than 20 times to get things sorted with certain services. I HAD ENOUGH NOW I CANT BEG FOR MONEY THAT IS DUE TO ME. Advise to people do not pay any installation fee to vumatel or vodacom until the installation is done.