Poor service!!

I took out a contract at Vodacom Chatz Tygervalley on the 3rd of November. With the contract my number was ported from MTN to Vodacom. The consultant told my that my MTN sim would terminate and my Vodacom sim will then become active after 6 that evening. Nothing happened so I waited patiently till the next morning. The next day I texted her to say that nothing has happened and she told me to give it some time to activate. It's been 10 days now and nothing has still happened. On day 8 I went back to the store to see the manager and the manager then told me that she didn't know about the whole thing. All I wanted was a phone call, SMS or email from them to to apologize for the delay and the inconvience being caused and that's what I told the manager. She then said: \I'm sorry but there's nothing I can do about it. Vodacom is experiencing delays with their port-in's"It's been 10 days and I couldn't use my phone yet and it is out of the 7 day OBF (Out of box failure) period. So what happens if the phone is faulty once I finally start using it? The service I received from that store was digusting and unprofessional. I'm not impressed with their service! Vodacom your service is pathetic"""