poor service

Vodacom wow called in on Sunday to have a sim swap done was advised by the consultant that everything was sorted would receive a reference number and the sim would be delivered in 3-7 days. Called in again this morning 1st I was on hold for nearly an hour as vodacom only has one supervisor 2nd when I eventually spoke to the supervisor was advised the my intial request has not been captured by the consultant on Sunday they he advised me he would make the request on my behalf and call me back it's almost an hour and still no call. Vodacom call centre us the w orst and they call them self customer care ja rite