Poor Service

I complained over a week ago about my one month old phone having to be repaired. I was told the microphone is broken and that it was a common problem with that particular Samsung. I would have expected a replacement, but it was not to be. First they took two weeks to activate the phone, then I was told I have to book it in and I will have it back in four days. I felt forced on the spot to buy a R70 stick to capture everything on the phone or it will be wiped, I was told. When I called after 3 days, I was told they don't have the part in stock, it comes from Johannesburg and it'll take approx. 10 days, but they cant say for sure. I listed my first complaint on Hellopeter and got an immediate response from them on the site to say they will contact me, but they haven't bothered.