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refiloe D
1 reviews | Active since May 2013
23 Jun 2021, 21:40
Poor Service
My wifi was installed and router delivered. I was assured the connection will be activated within few hours. Well to my dismay and shock the router is still not working. A ****le was delivered with the router for using while waiting for vumatel to activate the connection. I called vodacom call centre and been sent from pillar to post and promised feedback but nothing .
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
24 Jun 2021, 06:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Jun 2021, 06:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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refiloe D's updateReviewer Update
24 Jun 2021, 12:57Vodacom is full lying consultants!!
From Monday 21st June I have been promised that the services will be connected within 24 hours of installation by vumatel and connectivity of the router.
Guess what today you **** again as you promised to call but did not, I called myself another consultant tells me something completely different from what the two consultants told me that the call or queries are only logged after 72 hours. Fine if that was the case why then was I not allowed to use the ****le in the meantime. I'm seriously inconvenienced right and regret the decision to use your services.
So between now and the next 72 hours, over and above almost a week that I have been waiting for connectivity I must be buying data while I have signed a contract with a company that fails to deliver on a simple thing which happens to be your core business.
From Monday 21st June I have been promised that the services will be connected within 24 hours of installation by vumatel and connectivity of the router.
Guess what today you **** again as you promised to call but did not, I called myself another consultant tells me something completely different from what the two consultants told me that the call or queries are only logged after 72 hours. Fine if that was the case why then was I not allowed to use the ****le in the meantime. I'm seriously inconvenienced right and regret the decision to use your services.
So between now and the next 72 hours, over and above almost a week that I have been waiting for connectivity I must be buying data while I have signed a contract with a company that fails to deliver on a simple thing which happens to be your core business.
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refiloe D's update24 Jun 2021, 12:57
Reviewer Update
Vodacom is full lying consultants!!
From Monday 21st June I have been promised that the services will be connected within 24 hours of installation by vumatel and connectivity of the router.
Guess what today you **** again as you promised to call but did not, I called myself another consultant tells me something completely different from what the two consultants told me that the call or queries are only logged after 72 hours. Fine if that was the case why then was I not allowed to use the ****le in the meantime. I'm seriously inconvenienced right and regret the decision to use your services.
So between now and the next 72 hours, over and above almost a week that I have been waiting for connectivity I must be buying data while I have signed a contract with a company that fails to deliver on a simple thing which happens to be your core business.
From Monday 21st June I have been promised that the services will be connected within 24 hours of installation by vumatel and connectivity of the router.
Guess what today you **** again as you promised to call but did not, I called myself another consultant tells me something completely different from what the two consultants told me that the call or queries are only logged after 72 hours. Fine if that was the case why then was I not allowed to use the ****le in the meantime. I'm seriously inconvenienced right and regret the decision to use your services.
So between now and the next 72 hours, over and above almost a week that I have been waiting for connectivity I must be buying data while I have signed a contract with a company that fails to deliver on a simple thing which happens to be your core business.
rD
refiloe D's updateReviewer Update
29 Jun 2021, 11:14Good morning.
I can confirm the query has been resolved thank you.
I can confirm the query has been resolved thank you.
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refiloe D's update29 Jun 2021, 11:14
Reviewer Update
Good morning.
I can confirm the query has been resolved thank you.
I can confirm the query has been resolved thank you.