Poor service

I went to Vodaworld on the 10/10/2015 to sort out my account with Vodacom. I have some issues with billing that was supposed to be written off / credit passed which has not been done. I have 3 contracts with Vodacom but Vodacom refuses to handle the accounts as 3 accounts they handle it as one how is this possible? If it gets handled as one account then the expiry date should then be the same for all 3 of them? It was agreed with Vodacom that even though they have cut my lines for any outgoing calls, sms etc I will still get incoming sms and calls which is now not the case. My wife is currently unemployed and this is her only point of contact for future employment. She is now losing all opportunity because of this issue. also my lines has been cut due to \non payment"but I am not getting any statements so Vodacom cuts my lines every month and when I phone they say I owe a certain amount then I pay and request statements and never get any just to find out that Vodacom can not send statements to gmail addresses but no one in the call centre could tell me this for the past year. I need urgent assistance """