POOR SERVICE

We app**** for a new contract with Vodacom business online. 29/09 we received the documents, on 02/10 we lodged the application with all documents. Between 02/10-12/10 we had to re-sent various documents to her individually and had to follow-up with her when we received an sms that the application was pending in order to determine what the problem seems to be. On 12/10 we received an sms that the application was approved. Hereafter we did not hear anything from her and left messages which was not returned by her. On 16/10 we finally got hold of her, where after she confirmed that the phone will be delivered at our office on 19/10 or at latest 20/10 and apologised for the delay with regards to our application. On 21/10 the phone has still not been delivered and on our enquire as to the reason therefore we only got an email from her requesting we need to lodge 3 months bank statements. This is absolutely poor service - after the application was unreasonably delayed and then approved and then delivery was confirmed - now 3 months bank statements is required even though we have lodged our annual statements as the application requested OR annual statements OR 3 months bank statements!!