POOR SERVICE

ON SATURDAY 10TH OCTOBER 2015, I DID AN UPGRADE AT PAVILION BRANCH VODCAOM WITH MR JUNAID, I TOOK AN SAMSUNG GALAXY, AND I STATED THAT MY CONTRACT BE THE SAME WITH MY FREE BIS AND INTERNET ON MY PACKAGE. HE ASURED ME THAT ALL IS IN ORDER AND ALSO GAVE ME A PRINT OUT OF MY EXISTN PACKAGE UPGRADE, I ALSO INFORMED HIM THAT MY SIM WILL BE USED IN MY CASH FONE, A BLACKBERRY CLASSIC, WITH I DID A SIM SWOP FOR IT. AFTER THE SIM SWAP WAS DONE, I NOTICED THAT ALL MY AIRTIME HAD DISSAPEARED WHICH I HAD R100 PLUS. AND THAT I WAS BEEN CHARGED FOR USING MY BBM SERVICE EVEN THO IT IS FREE ON MY CONTRACT. PLEASE RE-INSTATE MY AIRTYM THAT HAD BEEN LOST AND ENSURE THAT MY INTERNET IS FREE ON MY BLACKBERRY. I ALSO REPORTED IT AND REC A REF NO VIA THE CALL CENTRE WHICH IM STIL AWAITING FEEDBACK, FROM SATURDAY,ITS PAST 48 HRS SINCE.