PB
Philip B

1 reviews | Active since Oct 2015

13 Oct 2015, 14:56

Poor service

I have 4 accounts with vodacom-3 mobile and 1 internet. My average spend between these accounts is in excess of R8000 per month.<br> I have asked for an early upgrade on my main phone number as my current phone's battery is no longer working and lasts 30 minutes. I have been told that i need to wait for 1 month before the upgrade date as that is all i qualify for. The inability of vodacom to address the issue is astounding, i will be moving all my account tomorrow to the cell c buyout deal.<br> I have requested premium status on a number of occasions only to be told the status is by invite only- invite for who? spending R100,000 per year is not enough?<br> In addition, my wifi internet from them does not work properly, with loss of connection 50% of the time. My office wifi seems to work perfectly from home so there cant be any connection weakness in my area but after taking the device in to vodacom 3 times, nothing has been done and i continue paying for substandard products.<br> Enough is enough, im sure other providers will accept my money and treat me the way i deserve.<br> Good riddance

0
Replies (1)
Vodacom
Vodacom's reply13 Oct 2015, 15:21
Official
Hello philbak,

Thank you for the posting.

A consultant will be in touch with you soonest.

We apologise for any inconvenience caused.

Regards
MK
Consumer Website Team