CS
Carlien S

1 reviews | Active since Sept 2015

22 Sept 2015, 15:56

Poor Service

Good Day, <br> <br> I have phoned, I have chatted live on the website, I have emailed VODACOM. and the service is poor no wait is there a word if something is worse than poor.<br> I made a top up on my account and bought a router. I received it very quickly and was registered that Friday already but we are on Tuesday afternoon and the Router still not working. When I complain. They are eager to ask for the pick up address but NOBODY want to assist me in fixing the problem! When I phoned the lady at the call centre told me to switch the router on and off!!!!! The live chat the one lady ended the chat before I was finished. And then I emailed the \supervisor"but he are just as eager to get the pick up address and pass the problem on to the next department. I will never again recommend Vodacom to anybody! You are really a disappointment for your directors and shareholders!!!"""

0
Replies (1)
Vodacom
Vodacom's reply22 Sept 2015, 23:00
Official
Hello Carlien Stander,

Thank you for raising your complaint with our team.

A consultant will be in touch with you soonest.

Regards,
Consumer Website Team

Best regards,