Poor service

I went to the Vodafone store in the Somerset mall on Sunday the 6th of September to upgrade my wife's cell phone that's on my name. The lady who assisted us was very helpful and the whole process went smooth.<br> On Monday my wife complained that the new cell phone is faulty and that no one can hear her speaking. I instructed her to go back to the store to sort it out. The store confirmed that the unit is faulty and that they have to send it away and it will take 7 days. <br> <br> My wife had to pay again to convert her sim to work on her old phone after we payed to convert it to the sim which will work with the new phone. <br> <br> This is the worst service I have ever had from any company. Not only do we have to wait 7 days for a phone that was an out of box failure we have to pay again now to convert the number to the new sim for a third time. I have 4 lines with Vodafone and spent a substantial amount monthly on my Cell phone account. I am investigating to go to another service provider. <br> <br> I will never upgrade any contract with Vodafone again.