Poor service

Disappointing service as always

I have 2 contracts due for expiration in the month of August, I phoned in on the 1st of July requiring closure of both contracts to my surprise the contracts are still open, and the consultant whom I spoke to told me the contracts will only be closed on the 31st of August, first off this makes absolutely no sense, secondly all your consultants gives different feedback when you call the call centre. I want a closure letter for both cellphone numbers because this far dealing with Vodacom has been nothing short of draining, quick to take the debit order but in terms of service you torment your customers.