Poor Service

Dear Vodacom Customer Support,

I am writing to formally lodge a complaint regarding my unresolved eSIM activation issue.

I purchased an eSIM on 23 April via the Vodapay platform and completed the payment successfully. Since then, I have made several follow-ups with four different consultants, but the issue remains unresolved.

In an effort to get assistance, I even visited your Trade Route Vodacom branch, but unfortunately, I still did not receive any help or resolution. This level of service has been incredibly frustrating and disappointing, especially considering the time and effort I’ve put into trying to resolve this matter.

I am requesting immediate action to activate my eSIM or provide a clear and prompt resolution. Please treat this as urgent.

I look forward to your swift response.

Sincerely, Tiisetso ***