1 reviews | Active since Mar 2009
Poor service
I am really disappointed with the service I received from Vodacom today. I started cancelling all my MTN contracts because of the pathetic service they give. I went to Vodacom at Westgate this morning at 9 to do two sim swops for faulty sim cards. The colsultant asked me if it was prepaid or cotract sims. I told him contract sims and the one needs to be a micro sim. He immediately told me that they do not keep micro sims in stock and that I should go to the Vodacom 4U shop as they will have. This is the second time I have had that answer and I think it is because it is too much work and they probably don't get commission on a contract sim swop.<br> I then went to Clearwater's Vodacom shop. I stood there for 25 minutes without being assisted. Talk about bad service. I then went to the Vodacom 4U shop. I was helped within 5 minutes, but as the sim swop was being done, their system went off-line.?. I was told that I must pay for the two sims and that the sim swop would be done as soon as the system came back on line. That was at 11:30 this morning, it is still not working. Seems like I will have to take Cell C up on their offer to test drive their network and service.
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Best regards,
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Best regards,
