Poor service

In 2013 I entered into a data/device contract. The contract expires shortly and so has the iPad. I took it to the shop where I got it thinking I would be helped but was told to take it to the Vincent branch where it could be booked in, bearing in mind the device is out of warranty and I would be responsible for paying for any repairs. Fine. So I take it in, and get two pieces of paper put in my hand and told that it would explain all. It did not in fact, it made no sense at all. So back to the first shop I go, and the sales lady takes the device and says she will book it in for me. Come Tuesday I get a phone call to say there are some forms I need to fill in at the Vincent branch. When I get there I am told they do not handle ANY out of warranty devices, they won't help me. I again get given the two pieces of paper and he \hopes I can get it sorted out"! <br> Upon phoning core group all there is is an automated voice directing me to another number which no one answers"