POOR SERVICE

On 3 August I took out my first contract with Vodacom. The phone came with an 'OBF'. Within 24 hours I called them, making them aware of this issue. Took the phone back, and it was approved for replacement with a new device.<br> I am supposed to receive a brand new phone, however they are out of stock, and clearly did not make provision for this. It's been almost a month of delay followed by delay. In the meantime I am paying for a device which aren't even in use. This is totally unacceptable. I am disgraced by your poor service and lack of communication. Had I known your service would be this poor, I would never have signed with you.