POOR SERVICE

3RD August took my phone to a branch the screen was cracked , i needed contract for Samsung to fix. Vodashop clear water took all details and didnt book phone in and didnt apply for contract - called customer care and did online report on 3rd august with ref no. From 3 - 6 august called many times no contract no phone booking. On Friday 7th August samsung advised that I should go to a voda reapir centre. Friday 7th Voda Repair centre says my guarantee expired yesterday 6th august. Since then the complaint has been escalated to 2 different departments - fone then booked into Vodashop CLear water on Friday 15th with the pomise all is sorted and that I wouldnt need to pay etc. Since then to today I get calls from repair centre and vodashop clear water telling me Im out of guarantee and I cannot get a reply from any emails or calls i make. Vodacom stalled booking my fone in until I was out of warranty and now I am not getting help.