poor service

I have been loyal contract customer for more than 5 years but the service offered now is pathetic.. I am not receiving my statements and I have informed the call center agents several times about this issue. I was mistakely charged last month for products which I never app**** for and then there was a unpaid fee in my bank account because it was unexpected debit order. I was promised but did not receive a proper, consistent feedback as this matter was Vodacom Error. I had to phone find out if this error was corrected and no empathy to apologise for this convenience. I am counting months to terminate my contract. I am no longer a proud Vodacom customer. I am shocked and unhappy customer because your service is not excellent any more.