ZK
Zukiswa K
1 reviews | Active since Jul 2017
08 Nov 2021, 11:49
Poor service!!
For the past 2 months I have been trying to get Vodacom to send the correct updates to Transunion and Experian, the account was cancelled July, however it is still reflecting as active with updates up until October.
I have been in contact with the legal department to send the correct update of which they advise they have done but not. I am at my wits end
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
08 Nov 2021, 12:23Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Nov 2021, 12:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ZK
Zukiswa K's updateReviewer Update
10 Nov 2021, 11:38The settlement letter being sent to me was after I had requested it in order for me to log a dispute with the relevant bureaus as Vodacom has failed to update my record accordingly on more than one occasion.
If you advise that this request was done, I need the file name used on the CBA portal and the date it was submitted, so I can follow up with the relevant bureau.
If you advise that this request was done, I need the file name used on the CBA portal and the date it was submitted, so I can follow up with the relevant bureau.
ZK
Zukiswa K's update10 Nov 2021, 11:38
Reviewer Update
The settlement letter being sent to me was after I had requested it in order for me to log a dispute with the relevant bureaus as Vodacom has failed to update my record accordingly on more than one occasion.
If you advise that this request was done, I need the file name used on the CBA portal and the date it was submitted, so I can follow up with the relevant bureau.
If you advise that this request was done, I need the file name used on the CBA portal and the date it was submitted, so I can follow up with the relevant bureau.
ZK
Zukiswa K's updateReviewer Update
12 Nov 2021, 08:35Thanks for nothing hey, honestly you were of no help.
ZK
Zukiswa K's update12 Nov 2021, 08:35
Reviewer Update
Thanks for nothing hey, honestly you were of no help.