Poor service

On Friday i was ******,, i then called Vodacom call centre to do sim swap for me, then they said it will take 3 hours, i then called after 3 hours and then they said i must check after 3 hours, i waited and when i called the agent dropped the call on me, i was fustrated as i needed to check my accounts and they said it take 3 hours, am even thinking of moving back to MTN, really got bad service, not happy at all