Poor Service

Hello Peter,<br> <br> I received a call from a Vodacom consultant by the name of Chantal to do an on line upgrade on the 16th of July 2015 of which I accepted. The phone was delivered on Friday the 17th. Took sometime over the weekend to do a comparison and decided that the contract was overpriced. 20th I called the call center again looking for Chantal because I wanted to cancel and was unsuccessful in reaching her and left a message for her to call me back, which she did.<br> <br> She called back on the 20th and advised that I was still well within the seven day cancellation period. We cancelled the contract and I therefore requested a reference number and she advised that it will be my cellphone number and that the phone will be collected within the two working days.<br> <br> 29th July the phone was still not collected. I phoned again and was assisted by Zanele Ganca. Apparently Chantal had never logged my request. Zanele logged a request after which a received an SMS stating my reference S3-8BX2J-JXMZA. 30th July SMS received stating Upgrade reversal done as requested by PM Mahlangu. 31st received an SMS received stating your migration to uChoose Flexi 350 package successfully completed.<br>