Poor Service

I called the CCC on 111 today around 9h00. I required itemized billing statements for October and November 2014. The agent LeratoTshimong informed me if i register on the vodacom website I will be able to retrieve them for a specified fee. She took me through the process of registering and then she informed me I will only be able to get statements from today onwards. My query was for statements in Oct and Nov last year. She then informed me she will load a request on the system and there is an option whereby I do not need to forward a letter and copy of ID for the statements. To my surprise i received an sms at 13h11 requesting to fax a signed letter and copy of ID to vodacom. A 5 point security check was done to authenticate me as the caller as well as I was re-assured no documents will be required of me. I am very disappointed with the poor service, inconsistency of the call centre staff. i have 6 lines with vodacom and i will be looking to cancel them very soon