Poor Service

I app**** for a Fibre line last month and still no installation.

My line was activated by Vodacom but I had received no feedback from Vuma regarding the installation of the Fibre line, yet money was deducted from my account.

Everytime I call Vodacom, the matter is always being escalated with resolution. The agents provided incorrect time lines. I was informed by Thabang that my number will be blocked. I work from home and I require an internet service.

I am extremely unhappy with the service received. Please ensure that your agents speak as one voice. The misalignment between agents are ridiculous. Some agents can't find certain information logged, others can.

This is the worse experience I ever had with Vodacom.