poor service

I lodged a complaint with Vodacom accounts department at least three months ago and still have not had any feedback. In the meantime I app**** for another contract and it was declined. I have no idea of the reason for being declined but am sure it's because I am still waiting on my complaint. It's ridiculous. They are quick to take your money but not quick to sort out my issues. I have had numerous problems with Vodacom over the years. I cannot believe a company can be so inefficient