Poor Service

I took up a cellphone contract at Vodacom 4u in forest hill. After confirming several times with the staff I was told that I can transfer the money from the new sim on to my existing sim card. This was however not the case & Vodacom took the cellphone back & said they would refund my money. More than a month later I still have not received my R603 back & no -one seems to care!!!! I have spoken to Gerda who has been trying to assist, aswell as her manager who just does not come back to me at all. They also informed me that they will credit me the R603 in airtime???? This is UNACCEPTABLE, I insist my money back into my account. I did not pay Vodacom in airtime!!!! I have been a Vodacom client for 15 years, but I will rather take my unwanted business elsewhere!!!!