KE
Khalid E

1 reviews | Active since Feb 2012

08 Jul 2015, 16:41

Poor Service

Monday 6th July i app**** for my first Vodacom contract ever. Being a Vodacom client all my life, I figured i will go with a brand i trust..<br> So app**** for the Contract on Monday at the Sanlam Head Office branch. I made the mistake of applying On the phone as well so the store could not put the application through until i cancelled the online application.<br> <br> I done just that and Cancelled the online application. Tuesday 07th, I was told by the store they will put the application through ( Which i doubt was done )... no feedback from them at all... Wednesday 8th, i called the store to ask whats happening, they said can take up to 48hours to process. I just put the phone down and i got an email from vodacom with my vetting Reference number... ( Which i supposed to receive 7th July ).<br> The store calls me to say vodacom HO called to say the bank statements are not stamped... AND THEY WERE!!! .. So they resent everything back to HO ..<br> And now i have to wait another day for my very first contract phone from vodacom..<br> <br> If i do not get the application approved/declined by tomorrow 9th July, i will be cancelling and going to another Service provider ..<br> <br> Extremely bad Service..

0
Replies (1)
Vodacom
Vodacom's reply09 Jul 2015, 10:07
Official
Hello evnmopwr,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,